Maharaja Mart Refund Policy

Eligibility

Items purchased from Maharaja Mart are eligible for a refund or exchange if they meet the following criteria:

• The item is damaged, defective, or incorrect upon delivery.
• The item has not been opened, used, or altered from its original condition (unless it arrived damaged or defective).
• Perishable goods (fresh vegetables, fruits, dairy, sweets) must be reported within 24 hours of delivery or pickup.
• Non-perishable goods must be reported within 7 days of delivery or pickup.

Timeframe

Refund or exchange requests must be made within the following timeframes:

• Perishable items: Within 24 hours of receiving the order.
• Non-perishable items: Within 7 days of receiving the order.
• Requests made after these timeframes may not be eligible for a refund or exchange.

Proof of Purchase

To process a refund or exchange, you must provide:

• A valid receipt or order confirmation (digital or printed).
• Photographic evidence of the issue (for damaged or defective items).
• The original packaging, if applicable.

Condition of Returns

Returned items must meet the following conditions:

• Items must be in their original, unopened packaging unless the product was received damaged or defective.
• Items must not have been used, consumed, or altered in any way.
• All tags, labels, and seals must be intact.
• Items should be returned in a condition suitable for resale (where applicable).

Refund Process

Once your return request is approved:

• Refunds will be processed within 7-10 business days after the returned item is received and inspected.
• Refunds will be issued to the original payment method used at the time of purchase.
• For in-store purchases paid by cash, refunds may be issued as store credit or cash at the discretion of the store manager.
• You will receive a confirmation once the refund has been processed.

Non-Refundable Items

The following items are not eligible for refund or exchange:

• Perishable goods reported after the 24-hour window.
• Items that have been opened, used, or consumed.
• Items purchased on clearance or marked as final sale.
• Gift cards, vouchers, or store credits.
• Items returned without proof of purchase.

Shipping Costs

Regarding shipping costs for returns:

• If the return is due to an error on our part (wrong item, damaged, or defective), we will cover the return shipping cost.
• If the return is for any other reason (e.g., change of mind), the customer is responsible for the return shipping cost.
• Original delivery fees are non-refundable unless the order was incorrect or damaged.

Contact Us

If you have any questions about our refund policy or need to initiate a return, please contact us: